Frequently Asked Questions
What are the directions from the airport to the hotel?
From the Lihue Airport proceed on to Ahukini Road then turn left on Kuhio Highway 56. Follow 56 which connects with Highway 50 Kaumualii. Stay on Kaumualii (approximately 20 minutes), merge left on to Maluhia (green sign says Poipu and Koloa town). Merge right on to Koloa Road then turn left on Poipu Road. Turn right on to Kapili and left on Hoonani: 2440 Hoonani Rd.
Does the hotel provide transfers to or from the airport?
Transfers can be pre-arranged through our taxi desk or Kauai Limo; guests can also catch taxis curbside at the Lihue Airport upon arrival. Approximate cost for taxi is $45.00 (shuttle service not available from the airport).
What are the check in and check out times for the resort?
Check in is at 3 p.m. and check out is at 11 a.m. We are happy to take requests for early check in and late check out, however, please be advised this is based on availability only and cannot be guaranteed.
What is the charge for parking?
Valet service is included as part of the resort fee for the day of arrival only; subsequent days are $10.00 per day. Daily self parking is included as part of the resort fee.
How far is the hotel from the airport?
Drive time approximately 20-30 minutes depending on traffic.
Does the Sheraton Kauai have a car rental desk at the hotel?
Yes, Dollar Rent A Car has a car rental desk located adjacent to the Ocean Lobby.
What activities provide transportation?
Many tour companies will pick up at the hotel. For options, please check in with our Pleasant Hawaiian Holidays activity desk located adjacent to the Ocean Lobby.
Do you have room service?
Yes, in-room dining is available daily for breakfast (7-10 AM) and dinner (5:30-9 PM) for our guests' convenience.
Do you have a swimmable beach? And is it safe for children?
We do have a very nice beach in front of the hotel that is swimmable; however, in our summer months, conditions can be a little rough for small children. Poipu Beach Park is just a short walk away which has an enclosed keiki lagoon.
Do you provide babysitting services at the Sheraton Kauai?
We are pleased to connect our guests with qualified babysitters. Contact our concierge for more information. Kindly note a letter of release is required for this service.
Do you have a golf course at the hotel?
Kiahuna Golf Course and Poipu Bay Golf Course are the closest courses available off site and are only a five-minute car ride away.
Do you have discounted rates for golf courses on Kauai?
Yes, for Sheraton Kauai guests booking through the Sheraton Kauai Concierge desk are entitled to discounted rates. Please check in with our concierge team in the Ocean Lobby, or email us.
Do you have a slide at your pool?
No, we do not.
Do you offer dives at your hotel?
Yes, lessons are available at the ocean side pool; guests may also get certified, or arrange to take a boat dive. Call our Beach Activities department for information.
How is the weather on your side of the island compared to St.Regis Princeville and Westin Princeville Ocean Resort Villas?
The Sheraton Kauai lies on the Southern coast of Kauai; Poipu is considered the sunny side of the island and the weather here is generally beautiful. Princeville is located on the North Shore of the island and details on their weather statistics can be obtained from their site.
Do you offer wedding services?
Yes, our sales department can arrange your wedding here at our beautiful hotel. Learn more by visiting our weddings page.
Am I able to send gifts to friends or relatives staying at your hotel?
Yes, we have a variety of gifts available; please visit our Amenity Site to order online.
Do you have Internet access?
Yes, the resort provides Internet access in all guestrooms. We also have The Link@Sheraton, which is adjacent to the lobby and features computer terminals with Internet access.
What activites does your hotel provide for children?
We have a variety of daily activities for the entire family. For more details, please contact our Concierge Services at 808 742 8200.
Do you have a luau on property?
Our Aulii Luau is open to the public and occurs every Monday and Thursday from 5:30 p.m. on the Beach Lawn, and it is the only oceanfront luau on the island. Visit auliiluau.com for details.
Are you wheelchair accessible?
Yes, for special ADA rooms please contact our reservations department.
Do you have a business center?
Services such as Internet access and printing are available at The Link@Sheraton.