Guest Services

Frequently Asked Questions

  1. What are the directions from the airport to the hotel?
  2. Does the hotel provide transfers to or from the airport?
  3. What are the check in and check out times for the resort?
  4. What is the charge for parking?
  5. How far is the hotel from the airport?
  6. Does the Sheraton Kauai have a car rental desk at the hotel?
  7. What activities provide transportation?
  8. Do you have room service?
  9. Do you have a swimmable beach? And is it safe for children?
  10. Do you provide babysitting services at the Sheraton Kauai?
  11. Do you have a golf course at the hotel?
  12. Do you have discounted rates for golf courses on Kauai?
  13. Do you have a slide at your pool?
  14. Do you offer dives at your hotel?
  15. How is the weather on your side of the island compared to Westin Princeville?
  16. Do you offer wedding services?
  17. Am I able to send gifts to friends or relatives staying at your hotel?
  18. Do you have internet access?
  19. What activites does your hotel provide for children?
  20. Do you have a luau on property?
  21. Are you wheelchair accessible?
  22. Do you have a business center?
  23. Are you within walking distance to shopping and dining?
  24. Do you have bike rentals at your hotel?
  25. Could you tell me the most popular restaurants in the area?
  26. How long does it take to drive around the island?
  27. Are you able to see the sunset from your beach area?
  28. What is the average size of your rooms?
  29. Does the hotel have an Automated Teller Machine (ATM)?
  30. When Can we expect renovations to be complete?

1. What are the directions from the airport to the hotel?

From the Lihue Airport proceed on to Ahukini Road then turn left on Kuhio Highway 56. Follow 56 which connects with Highway 50 Kaumualii. Stay on Kaumualii (approximately 20 minutes), merge left on to Maluhia (green sign says Poipu and Koloa town). Merge right on to Koloa Road then turn left on Poipu Road. Turn right on to Kapili and left on Hoonani: 2440 Hoonani.
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2. Does the hotel provide transfers to or from the airport?

Transfers can be pre-arranged through our taxi desk or Kauai Limo; guests can also catch taxis curbside at the Lihue Airport upon arrival. Approximate cost for taxi is $45.00 (shuttle service not available from the airport).
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3. What are the check in and check out times for the resort?

Check in is at 3 p.m. and check out is at 11 a.m. We are happy to take requests for early check in and late check out, however, please be advised this is based on availability only and cannot be guaranteed.

4. What is the charge for parking?

Valet service is included as part of the resort fee for the day of arrival only; subsequent days are $10.00 per day. Self parking is complimentary.
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5. How far is the hotel from the airport?

Drive time approximately 20-30 minutes depending on traffic.
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6. Does the Sheraton Kauai have a car rental desk at the hotel?

Yes, Dollar Rent A Car has a car rental service located in the Garden Pavilion. Sheraton Kauai also provides a courtesy shuttle to nearby areas (based on availability)
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7. What activities provide transportation?

All of our helicopter tours, Will Squyres, Ohana, South Seas, and Safari as well as our ground Tour company, Polynesian Adventure Tours. Kauai Movie Tours and Outfitters Kayak Tours will also pick up at the hotel lobby.
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8. Do you have room service?

We have room service available for dinner only, from 5 p.m. to 10 p.m.
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9. Do you have a swimmable beach? And is it safe for children?

We do have a very nice beach in front of the hotel that is swimmable; however, in our summer months, conditions can be a little rough for small children. Poipu Beach Park is just a short walk away which has an enclosed keiki pool.
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10. Do you provide babysitting services at the Sheraton Kauai?

We are pleased to connect our guests with qualified babysitters. Ask a concierge for more information. Kindly note a letter of release is required for this service.
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11. Do you have a golf course at the hotel?

Kiahuna Golf Course and Poipu Bay Golf Course are the closest courses available off site and are only a five-minute car ride away.
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12. Do you have discounted rates for golf courses on Kauai?

Yes, for Sheraton Kauai guests booking through the Sheraton Kauai Concierge desk are entitled to discounted rates. Please call the concierge desk and we will fax you a list.
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13. Do you have a slide at your pool?

No, we do not.
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14. Do you offer dives at your hotel?

Yes, lessons are available at the ocean side pool; guests may also get certified, or arrange to take a boat dive. Call our Beach Activities department for information.
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15. How is the weather on your side of the island compared to St.Regis Princeville and Westin Princeville Ocean Resort Villas?

The Sheraton Kauai lies on the Southern coast of Kauai; Poipu is considered the sunny side of the island and the weather here is generally beautiful. Princeville is located on the North Shore of the island and details on their weather statistics can be obtained from their site.
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16. Do you offer wedding services?

Yes, our sales department can arrange your wedding here at our beautiful hotel; just let us know what you have in mind. Contact: Jazmin Cabrera
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17. Am I able to send gifts to friends or relatives staying at your hotel?

Yes, we have a variety of gifts available; please contact our Concierge department by calling (808) 742-1661 extension 55.
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18. Do you have Internet access?

Yes, the resort provides Internet access in all guestrooms. We also have The Link@ Sheraton powered by Microsoft, which is adjacent to the lobby and features five computer terminals with Internet access. An additional four computers are located at Link@Sheraton Cafe for convenient guest use.
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19. What activites does your hotel provide for children?

We have a variety of daily activities for the entire family.  For more details, please contact our Concierge Services at (808) 742-8200.
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20. Do you have a lu'au on property?

Sheraton Kauai Resort is pleased to announce the return of our weekly luau. Our 'Auli'i Lu'au is open to the public and occurs every Monday and Wednesday from 5:30 p.m. on the Beach Lawn, and it is the only oceanfront lu'au on the island.
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21. Are you wheelchair accessible?

Yes, for special ADA rooms please contact our reservations department.
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22. Do you have a business center?

Services such as Internet access and printing are available at The Link @Sheraton Powered by Microsoft.
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23. Are you within walking distance to shopping and dining?

Yes, Poipu Shopping Village is an easy 10 minute walk, and Kukui'ula Village Shopping Center is approximately a 15 minute walk from the resort. There is a Big Save grocery store located in Koloa, which is about a five minute drive.
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24. Do you have bike rentals at your hotel?

No, however, bicycle rentals are located five minutes from the hotel.
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25. Could you tell me the most popular restaurants in the area?

Our very own brand new restaurants, RumFire and Lava's on Poipu Beach are available on property for oceanfront dining daily. Link@Sheraton Cafe is availble for on-the-go meals and Starbucks coffee. We also recommend Plantation Gardens, Roy's, and the Beach House, they are all very popular as well. Our guest services staff will assist you with any reservation needs.
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26. How long does it take to drive around the island?

You are unable to drive completely around the island because of our Napali Coast - three thousand foot rigid cliffs that separate the north shore from the west shore of Kauai. Heading north from the hotel, the end of the road will take approximately two hours. Going west from the hotel, please allow one hour and a half to reach the end of the road.
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27. Are you able to see the sunset from your beach area?

Yes, we have one of the most remarkable sunset beaches in the Hawaiian islands.
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28. What is the average size of your rooms?

There are several room types at the Sheraton Kauai Resort, with different room sizes to best suite our guests' needs. These range from 410 square feet for the Garden and Partial Ocean View Rooms, up to 510-530 square feet for the Lagoon & Deluxe Ocean categories. Suites average between 1300 and 1600 square feet.
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29. Does the hotel have an Automated Teller Machine (ATM)?

An ATM machine is located in our main ocean lobby next to the upper concierge desk, behind our guest news library. Non First Hawaiian Bank customers are assessed a $4.00 transaction fee which is subject to change without notice.
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30. When can we expect to have renovation complete?

Sheraton Kauai Resort is pleased to announce its $16-million revitalization was completed April 2012.                                                                                 

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